Quality Assurance Inspections

Our team of experienced inspectors are your eyes & ears on property. We ensure that the guest experience matches your promise of quality. We conduct a thorough quality assurance inspection, using globally recognized standards, concentrating on both the Service and Physical aspects of your property.

A representative from our team of quality assurance inspectors will visit the property, arriving anonymously for an overnight stay. The inspector will perform an in-person Quality Assurance Inspection, covering all front-of-the-house areas.

Following the inspection, we provide a detailed Quality Assurance Report that includes:

• QA Report – The formal QA Report, organized by specific department, providing the inspector’s observations against each criterion.
• Inspector’s Narrative – An essential component of the report, providing the inspector’s overview of the hotel stay, highlighting details of exceptional service and pinpointing areas of improvement across all guest contact points.
• Digital Photos – To substantiate the inspection findings.